Change in Family Makeup
If there is a change in your family makeup, e.g. one of your children leaves home. You need to advise us within 7 days.

Change of Income
If your household income changes either up or down you must notify us within 14 days. Upon receipt of this information your rent will be reviewed and adjusted accordingly.

Complaints
If the matter relates to another tenant, it is a good idea to try and resolve the issue locally in the first instance. If this does not work, then, it is important to put your concerns in writing to your Housing Manager.
All other concerns should be placed in writing.
For full details about complaints handling including how to appeal,   click here

For a copy of our Compliants Policy  click here .

Inspections
When an inspection is to be carried out, you will be given 7 days notice in writing. If the time suggested in not convenient, contact your Housing Manager as soon as possible to arrange an alternate time.

Leasehold - Notice to Vacate
When a lease ends or a property is put on the market for sale the owner may issue a termination notice. When this happens, alternate accommodation will need to be found and you will need to ensure that your T number is current.
Written notice will be provided to you and your Housing Manager will contact you to talk through the arrangements.

Newsletters
Quarterly newsletters are sent to all tenants to keep them informed of developments in the Community Housing sector, other information and useful tips.
The Tenant Network Newsletter is also distributed, usually with another mail out.

Rent Review
Your rent will generally be reviewed every 6 months as well as when there is a change in your income. (for details see Rent Policy click here)
You are required to complete the review documentation and return it to us by the due date. If the information is not received on time your rent will be automatically increased to "Market Rent" until such time the information is received. There will not be any refund of the market rent.   To view the Community Housing Rent Policy  click here.

Repairs and Maintenance
It is important that you advise us as soon as there is a problem at your property. Please telephone the office with full details of the problem and a contact number that tradesmen can reach you on.
Note that if the issues relates to your personal property you will be responsible for the cost. e.g. a faulty appliance causes the fuse to blow.
Any damage other than normal wear and tear will have to be paid for by the tenant. e.g. a hole in the wall.

Rights & Responsibilties
To view details, clickhere.

Tenants and Applicants may also look at our Policies\Procedures, please contact the office for further information on how to do this.

Tenant Participation
An active program is in place based on the North Shore Community Housing arrangement.

Tenants are encouraged to apply to become Company members so that they can actively contribute to the organisation through the various processes including the Annual General Meeting.
Joining and contributing to the State Tenant Network is another way of showing your interest in the Community Housing sector and the issues facing tenants generally.

Transfers
Tenants wishing to transfer to another property need to complete and lodge a "Transfer Application" which forms part of the new Pathways arrangements. 

Tenants requesting a transfer will be responsibile for their own relocation expenses.